Personal Knowledge Management

Posted on February 7, 2014

PKMpicPKM (personal knowledge management) takes us into the arena of personal awareness. It starts with the knowledge worker – you or me!  It builds onto know-how at the individual level.

I designed courses in this area when working as a Senior Academic. In the early day authors like Mick Cope who wrote Know Yourself (discussing the concept of head, hand and heart) came to the University to take a guest session with students. He brought his guitar with him and began by strumming to the students before taking us through a facilitative learning experience. It was a truly inspirational session and I was taken by his approach. However, my own work in this area has taken me in the direction of knowledge creation. Eventually, I designed modules in PKM at postgraduate level and lead the field. It became very popular with the students and turned into a blended learning experience online. The assessment was online group activity and partly a reflective individual blog. I believe it helped students’ learn and reflect whilst focusing on themselves and their own reflective practice.

Eventually, this lead me to develop my own ideas in my book Personal Knowledge Capital. Personal knowledge capital is part of both the outer world of technology and the inner world of personal development. Of course the technological environment is increasingly becoming mobile. How then do we interact online, store and edit personal information, collaborate in communities and design our own personal information systems? Alternatively personal knowledge delves into the world of personal development. It involves know-how, cognitive and social. I call this the inner world of knowing (knowledge awareness). It is a skill-set that knowledge workers and leaders alike need to develop. The inner personal knowledge arises from interior place of inner knowing. We do have access to the answers within. This forms part of emotional knowledge assets, and leads us into the area of self-mastery. A fascinating area.

We have moved a long way in the area of PKM because like KM, PKM absorbs practice from psychology, technology and personal development. It helps us to move forward as individual knowledge workers in the new economy and helps us to develop confidence, self-esteem and understand self, along with savvy technical skills.

This is the era of Personal Knowledge!

Janette Young, Knowledge Futures, Knowledge Consultant, Trainer/Learning Facilitator and Coach for Knowledge, Innovative Leadership, Personal Development and Education. Author of Personal Knowledge Capital: The inner and outer path of knowledge creation in a web world Elsevier publishing. Paperback and Kindle e-book.

Implicit Knowledge and Non-Verbal Communication

PicturehandshakeIn the fascinating field of knowledge creation these two areas stand out as worthy of further investigation. Leaders, coaches, knowledge workers, health workers and educationalist can all empower themselves greatly by appreciating this area. Implicit knowledge is a part of tacit knowledge and is indeed a very fuzzy area. In conversation people may imply a meaning rather than explicitly expressing it. It is non-direct rather than direct and shrouded in mystery. This type of language is expressed, in particular, in many Asian type cultures in the form of a type of flowery language that express meaning.  We also use it, but to a lesser extent. Actually it can be used online and off-line where appropriate. Added to this, online we can find visual metaphors that form part of the organization brand and used so that a picture speaks a thousand words. Whether virtual or physical this area is part a sophisticated world.

However, on top of this, non-verbal communication can be seen in terms of observation and this is most definitely part of tacit knowledge! This is the beauty of being in the physical world because we can see a whole range on non-verbal skills. Infact, non-verbal communication can be far more powerful than the spoken word. Non-verbal communication not only arises in knowledge creation but in NLP and Emotional and Social Intelligence and parts of psychology. The overlap continues. In terms of of NLP we have body language, tone of voice, eye movements and ‘mirroring’. Whist in EQ and social intelligence in particular there is an emphasis on facial expression and micro expression which form part of cognitive empathy. Understanding the cues and nuances involved in reading body language and expressions enables the user to ‘read’ a situation or person and appreciate real from the fake. In other words does the body and facial expression match the words? Are the two aligned? The argument for appreciating this area lies in the ability to have greater empathy for others as part of self-awareness, and also lies in its ability to safeguard you in certain situations. The world of knowledge creation is even more interesting than we suspect and we all need to step up and get clued up! I presented on this area last week and think it is very important for those of us who know that human behavior is crucial in to a business context.

Knowledge is Power but never more so in than in the world of non-verbal communication!

Janette Young, Knowledge Futures, Coach, Trainer/Learning Facilitator, Knowledge Consultant. Focusing on Innovative Leadership, Personal Development and Education. Author of Personal Knowledge Capital: The inner and outer path of knowledge creation in a web world Chandos/Elsevier publishing. Paperback and Kindle e-book.