Building Trust

TrustNew Update 24th May 2014

Trust is a mighty word! Not so easy to unpack! However, trust is a key element in the contemporary organization. How do we facilitate the intangible asset such as trust in relationships? The answer lies in being aware of the significance of these relationships (Young, 2012).

Daniel Goleman talks about establishing trust, rapport and listening skills in order to handle emotional situations on a personal level in order to manage with heart.  At a personal organizational level you may trust someone due to competence. Or you may trust due to a benevolence level of trust (or good will to you and me).  Add ‘time’ to the mix! Trust develops and is compounded over time as individuals learn to trust each other step by step.

At an organizational level trust enables ‘speed’ to occur (Covey). This is because when we trust a person or organization – things can happen more quickly and at greater speed! This type of trust enables things to happen far more speedily than would otherwise occur. Trust demands openness, bonding and toughness, and its no easy feat.

We all want to work and collaborative with those we trust. It makes sense and it makes life easier. At the heart of relationships is trust. Without trust it is a managed relationship which lacks a certain element of integrity. If you can’t trust the person, company or situation then walk away.

At the organizational level being aware of the organization culture and level of community spirit, good relationships and collegiality is a first step in weighing up an organization’s ability to share knowledge. In a contemporary knowledge organization value is created through collaborative relationships, sharing, creativity, networks and social capital creation. The importance of this can’t be over emphasized strongly enough. Internally strong relationships are the glue to productivity, collaboration and ultimately innovation. Externally of course organizations reach out to develop strong relationships with customers to sustain the business called CRM and to employees, business, and supplier. Trust is key.

Awareness of the importance of trust enables you to build a business and on a personal level build integrity.

Key Elements of Trust
1. Build relationships
2. Time +
3. Competence professionally
4. Good will – benevolence
5. Creates speed
6. Assess the organizational culture
7. The glue to productivity, collaboration and innovation
8. Important for efficient working practice

Janette Young, Knowledge Futures, Coach, Trainer/Learning Facilitator, Knowledge Consultant. Focusing on Innovative Leadership, Personal Development and Education. Author of Personal Knowledge Capital: The inner and outer path of knowledge creation in a web world Chandos/Elsevier publishing. Paperback and Kindle e-book.